1. All promo orders are processed within 2-5 business days and are completed within a few weeks (average 14-35 days) of the promo start date. (Expect larger promotions to be on the longer side of this timeline.)
  2. All promo orders for upcoming releases must be placed at least 48 hours in advance of the release date for us to guarantee we can start your promotion on the release date. (If you're here last minute to order your promo, email or text me after you purchase, and we'll try to get it started in time for your promo, no worries!)
  3. We promote songs every week on Tuesdays and Fridays. (Example: If your song releases on a Sunday, we will promote it on the upcoming Tuesday.)
  4. All purchases are non-refundable and non-transferable. The only exception is our complete refund guarantee: if you don't get added to any playlists, we will issue you a complete refund.
  5. We do not allow upgrading your promotion package mid-campaign. You are welcome to purchase a secondary promotion of your song after your campaign is completed.
  6. If we deem a particular genre, sub-genre, mood, etc. to be more effective for serving your song than what was provided on the order form, we will modify targeting to aim for the best results.
  7. We start every order by targeting as focused as possible (this is typically sub-genre targeting), broadening out as campaigns increase in size (to genre targeting, mood targeting, function targeting). If your order is a larger promo size than what was suggested, we will likely target more broadly, resulting in more declines and a lower result than the average projections we provide (which are the average sum of those who did follow our recommendations).
  8. If you purchase your promo order, but your song does not go live (ex. your digital distributor is delayed, or you decide to release your song another time), we are able to hold your purchase as a credit for 60 days. If the song is not released during that time, your purchase/credit will be dissolved and not refunded. If your song does release, we will start it on the soonest Tuesday or Friday that is 48 hours out from your new release date.